Refund policy

Akbal s.r.o.,

se sídlem Symfonická 1496/9,

Praha 5 – Stodůlky, 158 00,

IČ 119 31 507,

jsme zapsaní u Městského soudu v Praze, sp. zn. C 356592


Complaint Procedure

    1. We are liable for ensuring that the goods are free of defects upon their delivery. This means that at the time you accept the goods, we are liable to ensure, in particular, that:

      • the goods have the agreed characteristics, and if no agreement has been made concerning such characteristics, the qualities we described for the goods or that you might expect given the nature of our goods and based on our advertising;
      • the goods are fit for the purpose we state for their use;
      • the goods correspond to the original in quality or design;
      • the goods are delivered in the appropriate quantity;
      • the goods comply with the legal requirements.
      2. Should any defect manifest itself within 6 months of the acceptance, it is assumed that the goods were defective at the time of acceptance. For consumer goods, we are liable for defects arising after the acceptance and within the 24-month warranty period. This does not apply to defects in the goods for which the goods were discounted, to regular wear and tear or if the defects result from the nature of the goods.

        Rights from Defective Performance

        1. To submit a warranty complaint, you can call us, email us at or send us a letter to the address indicated above.uvedenou adresu.

        2. The letter or email must include the following:

          • your contact details, description of the defect and how you wish to handle the warranty complaint;
          • proof of purchase (preferably attach the receipt).

          3. Please send or bring the goods that you believe are defective along with the complaint form to the address above. The goods should be packed appropriately to avoid damage during transport, and they must be complete.

          4. When submitting a warranty complaint, you will receive a written electronic confirmation (complaint protocol) which serves as proof in settling the warranty complaint. The complaint protocol indicates the following information: when you made the warranty complaint, what is the reason for the complaint, and how do you wish us to handle the complaint.  

            Options for Warranty Complaints

            1. For material defects, you may request, at your discretion:
              • delivery of new or missing goods;
              • free repair;
              • reasonable discount; or
              • refund on the basis of withdrawal from the agreement.

              2. In the case of minor defects, you are entitled to have the defect remedied or to receive a reasonable discount.

              3. When submitting a warranty complaint, you must choose which option you wish to apply. You may only change your choice without our consent if you have requested the repair that proves to be irreparable. If you fail to exercise the right to remedy a material defect in time, you are entitled to the same rights as in the case of a minor defect.

              4. If we ascertain that you were aware of the defect prior to accepting the goods or if you caused the defect yourselves, we are not obligated to settle your complaint.

              5. Please also note that you cannot place warranty complaints regarding discounted goods for the reason for which the goods were discounted.

                Complaint Handling

                1. We handle warranty complaints without delay, within three days at the latest. This period does not include the time necessary for the expert assessment of the defect. However, we are obligated to handle the complaint without undue delay, no later than 30 days from submitting the complaint unless agreed otherwise. If we fail to meet this deadline, you have the same rights as in the case of a material breach of the purchase agreement.  

                2. We will send you a written confirmation of the receipt of the warranty complaint, date and manner of handling such complaint, confirmation of the repair and duration of the complaint handling process, or the reasons for rejecting the complaint.

                3. If you are a consumer, we will reimburse you for the costs you reasonably incur to submit a legitimate complaint. Please ask us to reimburse such costs as soon as possible, but no later than within one month as of the end of the warranty period, otherwise this right will expire..